1. Introduction
This Privacy Policy outlines how SynthexAI Solutions (“Navo”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal data when you use our website, platform, services, educational materials, trading tools, or engage with our marketing channels.
SynthexAI SolutionsBuilding A1, Dubai Digital ParkDubai Silicon Oasis, DubaiUnited Arab Emirates
If you have any questions about this policy, contact us at: privacy@navo.ai
2. Scope of This Policy
This Privacy Policy applies to:
Visitors to our website and platformRegistered users of our services and trading toolsParticipants in our educational programs and eventsAffiliate and business partnersIndividuals interacting with us via email, contact forms, or social media
This Policy does not apply to services provided directly by TegasFX or other third-party platforms. Please refer to their privacy policies separately.
3. What Personal Data We Collect
Depending on your interaction with us, we may collect the following types of data:
a. Data You Provide Directly
Full nameEmail addressCountry of residencePhone number (optional)Telegram/Discord handles (if applicable)Payment and billing data (processed by secure third-party providers only)Communication contents (support tickets, forms, emails)
b. Data We Collect Automatically
IP addressBrowser type, OS, device informationReferral URL (e.g., from affiliates or social media)Usage logs, click behavior, and interaction patternsTime spent on pages, scroll activity, form completions
c. Data from Third Parties
Affiliate tracking codes and partner IDsIdentity confirmation via TegasFX (where applicable)Event participation data (if you join via platforms like Zoom, Stripe, Calendly)
We do not collect or process sensitive personal data (e.g., health, political, religious, biometric data).
4. How We Use Personal Data
We process your personal data for the following lawful purposes under GDPR (Art. 6):PurposeLegal BasisProviding access to tools, platforms, and educational servicesContractual necessitySending transactional emails (e.g. login, confirmations, updates)Legitimate interestOffering support, onboarding, and user communicationLegitimate interestMarketing communications (newsletters, promotions)ConsentAnalytics, website optimization, and product developmentLegitimate interestFraud detection, abuse prevention, and legal complianceLegal obligation / legitimate interestYou can withdraw your consent to marketing at any time via the unsubscribe link in emails.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to improve performance, measure engagement, and personalize content.
These may include:
Essential cookies – for platform security and loginAnalytics cookies – e.g., Google Analytics, Meta PixelMarketing cookies – to track affiliate referrals and ad performanceThird-party scripts – e.g., Stripe, Calendly, Discord embeds
7. Data Retention
We retain your data only as long as necessary for the purposes set out in this policy:
Account and user data: as long as your account is activeMarketing data: until you unsubscribeAnalytics logs: typically 12–24 monthsLegal and billing records: up to 7 years (as required by law)
You may request deletion at any time unless retention is legally required.
8. Data Security
We use industry-standard security practices to protect your data:
SSL encryption on all data transmissionEncrypted storage of sensitive informationRestricted access based on rolesRegular audits, backups, and vulnerability checks
However, no system is completely immune to risks. You use our services at your own risk.
9. International Data Transfers
As a UAE-based company with global operations, we may process your data outside the EU/EEA.We ensure adequate protection by using:
Hosting in ISO-certified data centersData processing agreements (DPAs)Standard Contractual Clauses (SCCs) for transfers outside the EU
10. Your Data Protection Rights (Under GDPR)
If you are located in the EU or UK, you have the right to:
Access your data (Art. 15 GDPR)Correct inaccurate data (Art. 16)Request deletion (“right to be forgotten”) (Art. 17)Object to certain processing (Art. 21)Withdraw consent at any time (Art. 7)Request data portability (Art. 20)Lodge a complaint with your data protection authority (e.g., www.dataprotectionauthority.eu)
To exercise any rights, contact: privacy@navo.ai
11. Children’s Privacy
Navo is not intended for individuals under 18 years of age. We do not knowingly collect or process data from minors. If you believe a minor has submitted data to us, contact us to request deletion.
12. Changes to This Policy
We may update this Privacy Policy to reflect legal, technical, or business changes.The most current version will always be published on our website, with the effective date shown at the top.If changes are material, we will notify users via email or banner.
13. Contact
Data Controller:SynthexAI SolutionsBuilding A1, Dubai Digital ParkDubai Silicon Oasis, DubaiUnited Arab EmiratesEmail: privacy@navo.ai
